Refund Policy

A Legal Disclaimer

Welcome to Lensopolis, operated by Global Vision Experts. We are committed to providing quality eyewear and a seamless shopping experience. This Return and Cancellation Policy explains your rights regarding cancellations, returns, and refunds.

Order Cancellations

Cancellation Window: You may cancel your order within 24 hours of placing it by contacting our customer service at support@lensopolis.com. Orders canceled within this time frame are eligible for a full refund.
After 24 Hours: If you request a cancellation after 24 hours, the cancellation may not be possible if the order is already processed. In such cases, you may initiate a return once you receive the product, following the guidelines below.

Return Policy

We offer a 14-day return policy from the delivery date to ensure you are fully satisfied with your purchase

Eligibility for Returns:

Items must be returned in their original packaging, unused, undamaged, and with all included accessories.
Custom prescription lenses and custom-made frames are non-refundable unless there is a manufacturing defect or damage.
Sunglasses, eyeglass frames, and non-prescription eyewear are eligible for return.
Sale or promotional items may not be eligible for return unless stated otherwise.
Return Process:

Initiate a Return: Contact us at support@lensopolis.com within 14 days of delivery, providing your order details and reason for the return.
Approval and Return Label: Once your return request is approved, we will provide instructions on where to ship the item.
Return Shipment: Package the items securely and ship to the address specified in the return instructions. Return shipment costs are the responsibility of the buyer. Please retain proof of postage.

Items must be returned in their original packaging, unused, undamaged, and with all included accessories.
Custom prescription lenses and custom-made frames are non-refundable unless there is a manufacturing defect or damage.
Sunglasses, eyeglass frames, and non-prescription eyewear are eligible for return.
Sale or promotional items may not be eligible for return unless stated otherwise.
Return Process:

Initiate a Return: Contact us at support@lensopolis.com within 14 days of delivery, providing your order details and reason for the return.
Approval and Return Label: Once your return request is approved, we will provide instructions on where to ship the item.
Return Shipment: Package the items securely and ship to the address specified in the return instructions. Return shipment costs are the responsibility of the buyer. Please retain proof of postage.

Exchanges

If you received an incorrect or defective product, you are eligible for an exchange. Please contact us at support@lensopolis.com within 14 days of delivery to arrange an exchange.

Damaged or Defective Items

We ensure the quality of our products, but if you receive a damaged or defective item, contact us within 48 hours of delivery at support@lensopolis.com with photos and details of the issue. We will arrange a replacement or refund, as appropriate.

International Returns

International customers may return eligible items within 14 days of delivery. Return shipping costs for international orders are borne by the buyer unless the return is due to a defect or error on our part.